Crosman displays great customer service.

Right before Thanksgiving I wrote that I sent the scope that came with my Sierra Pro back to Crosman for warranty repairs (or exchange). The new scope arrived a little over a week ago.

Our story begins with me sending a customer service email to Crosman asking about my scope. A nice lady (Kim) responds and tells where to send my scope. An email or two later and maybe 10 business days after I mailed the scope back to Crosman, a new scope showed up on my front porch. By new, I mean brand new, as in new in a Center Point box, complete with scope, scope covers, and mounting assembly.

I was impressed by the quick response, and the fact that Crosman provided a complete replacement, which to me was above and beyond the call of duty. I now have my first “extra” air gun parts (I still have the original scope covers and mount).

While I have not put the scope back on my Sierra Pro because I am having a good time shooting with the standard sights, I do want to give credit where credit is due. Thanks to Crosman (and Kim) for the great customer service!


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