The Fine Print

Yesterday I was exuberant about my PSP preorder from EBgames.com (see Virtual Sex below). Today I read the fine print:

You may cancel your order at any time up until ten days prior to the PSP launch, which is March 24, 2005. To expedite processing, your credit card will be charged ten days before the PSP launch.

Please respond to this e-mail within 72 hours. If, after 72 hours, we have not received your reply, your order will be canceled. Receipt of this e-mail does not guarantee system availability nor does it guarantee that your order will be fulfilled with our initial shipment.

Once we have your order in the system we will send you an e-mail confirming your games and accessories choices and the final price of your bundle. You should expect this confirmation within seven business days of replying to this e-mail.

WTF? Let me understand this. First, my credit card will be charged 10 days prior to March 24. Second, I have to respond to the email within 72 hours, but EBGames.com has seven business days to reply to my email to confirm my order. Third, EBGames.com is not sending a confirmation that they have received my email, but it does not really matter because this process does not “guarantee that my order will be fulfilled with our initial shipment.” Again I say, WTF?

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