{"id":112,"date":"2005-02-17T21:53:56","date_gmt":"2005-02-17T21:53:56","guid":{"rendered":""},"modified":"2005-02-17T21:53:56","modified_gmt":"2005-02-17T21:53:56","slug":"ipod-and-best-buy-the-agony-of-defeat","status":"publish","type":"post","link":"http:\/\/www.calvertgames.com\/cgblog\/2005\/02\/17\/ipod-and-best-buy-the-agony-of-defeat\/","title":{"rendered":"iPod and Best Buy &#8211; The Agony of Defeat"},"content":{"rendered":"<p>For those keeping score at home, I have been trying to get Best Buy to replace my broken iPod.  So far, so bad.  I am not going to go into all the gory details, but I will say that on Monday I was told I should know something by Wednesday.  On Wednesday I learned that the system board was bad, but nothing could be done until I spoke with the Geek Squad manager.<\/p>\n<p>So today I finally get to talk to the manger and he agrees to give me a new replacement iPod.  I win!  Or so I mistakenly thought.<\/p>\n<p>For starters, this whole buy it online, pick it up in the store is a shame.  I ordered my iPod through bestbuy.com, picked the iPod in the store, and paid for my product service plan in the store at the time I picked up the iPod.<\/p>\n<p>Guess what?  If you buy online, your product info is not on the store system.  So I have to go home, and come back with receipt info.  But wait, there is more!  Info in hand does me no good because apparently there is no way to replace an item in store that was purchased online.  The standard Best Buy store software does not handle such a return.  Freaking ridiculous.  Oh yes, there is still more.<\/p>\n<p>I get the store manger to work out the details of the exchange, so I am almost on my way.  I was then shocked when I was told that I could only have the iPod, not the actual box.  Sounds like a stupid policy, but I guess they did not want me to get an extra pair of headphones.  Not sure how that would damage Best Buy, but I finally relented and told them to give me the damn replacement iPod so I could go home.<\/p>\n<p>I then realize that they have given me an iPod Photo 40GB 4G.  Nice, but I tell them this is a mistake.  No one seems to care.  At this point I get a little concerned and ask again for the software, manuals, etc because I figure something has to be different.  The Geek Squad guy tells me everything is the same.  Once again I relent and say screw it, and head for home with my new iPod Photo, happy that I have a working iPod.<\/p>\n<p>As I was leaving the store I decide to go back to the counter and ask one last time for the manual.  The Geek Squad guy realizes that he made a mistake ? I should have been giving a regular 40GB iPod, not the photo version.  The guy is nice enough to give the instructions.<\/p>\n<p>So now I am home and I am an unhappy camper.  I do not have the right software, I do not have the right dock (the iPod Photo Dock is actually different than my standard iPod 4G doc), and I do not have the photo cables that are included.  It will cost me $70 bucks to get the right dock and cables, which makes this not such a bargain.<\/p>\n<p>I guess I have to go back to the store tomorrow, demand a replacement 40GB 4G or the box and other crap.<\/p>\n<p>Talk about the agony of defeat.  This whole ordeal has been something out of Wonderland.<\/p>\n<div class=\"addtoany_share_save_container addtoany_content_bottom\"><div class=\"a2a_kit a2a_kit_size_ addtoany_list a2a_target\" id=\"wpa2a_1\"><a href=\"https:\/\/www.addtoany.com\/share\" onclick=\"__gaTracker('send', 'event', 'outbound-article', 'https:\/\/www.addtoany.com\/share', '');\" class=\"a2a_dd addtoany_share_save\"><img src=\"http:\/\/www.calvertgames.com\/cgblog\/wp-content\/plugins\/add-to-any\/share_save_171_16.png\" width=\"171\" height=\"16\" alt=\"Share\"\/><\/a>\n<script type=\"text\/javascript\"><!--\nif(wpa2a)wpa2a.script_load();\n\/\/--><\/script>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>For those keeping score at home, I have been trying to get Best Buy to replace my broken iPod. So far, so bad. I am not going to go into all the gory details, but I will say that on Monday I was told I should know something by Wednesday. On Wednesday I learned that &hellip; <a href=\"http:\/\/www.calvertgames.com\/cgblog\/2005\/02\/17\/ipod-and-best-buy-the-agony-of-defeat\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">iPod and Best Buy &#8211; The Agony of Defeat<\/span><\/a><\/p>\n<div class=\"addtoany_share_save_container addtoany_content_bottom\"><div class=\"a2a_kit a2a_kit_size_ addtoany_list a2a_target\" id=\"wpa2a_2\"><a href=\"https:\/\/www.addtoany.com\/share\" onclick=\"__gaTracker('send', 'event', 'outbound-article', 'https:\/\/www.addtoany.com\/share', '');\" class=\"a2a_dd addtoany_share_save\"><img src=\"http:\/\/www.calvertgames.com\/cgblog\/wp-content\/plugins\/add-to-any\/share_save_171_16.png\" width=\"171\" height=\"16\" alt=\"Share\"\/><\/a><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-112","post","type-post","status-publish","format-standard","hentry","category-archive"],"_links":{"self":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts\/112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/comments?post=112"}],"version-history":[{"count":0,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts\/112\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/media?parent=112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/categories?post=112"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/tags?post=112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}