{"id":111,"date":"2005-02-15T12:45:27","date_gmt":"2005-02-15T12:45:27","guid":{"rendered":""},"modified":"2005-02-15T12:45:27","modified_gmt":"2005-02-15T12:45:27","slug":"ipod-and-best-buy-the-saga-continues","status":"publish","type":"post","link":"http:\/\/www.calvertgames.com\/cgblog\/2005\/02\/15\/ipod-and-best-buy-the-saga-continues\/","title":{"rendered":"iPod and Best Buy &#8211; The Saga Continues"},"content":{"rendered":"<p>I got my repaired iPod back last Friday, but unbeknownst to me, the damn thing will no longer output any sound.  So I went from a static filled output that did have output, to absolute silence.<\/p>\n<p>So I go back to Best Buy last night and give them the run down.  Of course the guy treats me like I have the Black Death and am trying to pull a fast one.  I am not sure why customers have to justify why they are bringing in something for repair, but I guess if you have a 40GB G4 iPod, you have to justify your actions.<\/p>\n<p>The manager-type of the Geek Squad tells me that his iPod specialist will be in on Wednesday, and if he cannot fix it then they will give me a new one.  Of course I cannot get this in writing, so knows what will happen.  I just want the damn thing to work again, and I do not care to have to wait another three weeks for the repair guys to do nothing, which is basically what they did last time.  How can you swap out a HDD and not verify that the unit actually plays sound?<\/p>\n<p>The Best Buy customer service has been horrendous.  A decent store would just give me a replacement and return the original back to Apple as defective.  According to the manager-type, there is sort of a lemon law in effect \u2013 I have to send it in for repairs four times before they will replace the unit.  I am now on repair order two.<\/p>\n<p>Next steps?  I will wait until Wednesday to see what the iPod specialist can do \u2013 apparently he is something short of God, and the only person trained to do a little more than a soft reset.  After that, if I do not get a replacement I will have to call my credit card company, and maybe call Apple.<\/p>\n<div class=\"addtoany_share_save_container addtoany_content_bottom\"><div class=\"a2a_kit a2a_kit_size_ addtoany_list a2a_target\" id=\"wpa2a_1\"><a href=\"https:\/\/www.addtoany.com\/share\" onclick=\"__gaTracker('send', 'event', 'outbound-article', 'https:\/\/www.addtoany.com\/share', '');\" class=\"a2a_dd addtoany_share_save\"><img src=\"http:\/\/www.calvertgames.com\/cgblog\/wp-content\/plugins\/add-to-any\/share_save_171_16.png\" width=\"171\" height=\"16\" alt=\"Share\"\/><\/a>\n<script type=\"text\/javascript\"><!--\nif(wpa2a)wpa2a.script_load();\n\/\/--><\/script>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>I got my repaired iPod back last Friday, but unbeknownst to me, the damn thing will no longer output any sound. So I went from a static filled output that did have output, to absolute silence. So I go back to Best Buy last night and give them the run down. Of course the guy &hellip; <a href=\"http:\/\/www.calvertgames.com\/cgblog\/2005\/02\/15\/ipod-and-best-buy-the-saga-continues\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">iPod and Best Buy &#8211; The Saga Continues<\/span><\/a><\/p>\n<div class=\"addtoany_share_save_container addtoany_content_bottom\"><div class=\"a2a_kit a2a_kit_size_ addtoany_list a2a_target\" id=\"wpa2a_2\"><a href=\"https:\/\/www.addtoany.com\/share\" onclick=\"__gaTracker('send', 'event', 'outbound-article', 'https:\/\/www.addtoany.com\/share', '');\" class=\"a2a_dd addtoany_share_save\"><img src=\"http:\/\/www.calvertgames.com\/cgblog\/wp-content\/plugins\/add-to-any\/share_save_171_16.png\" width=\"171\" height=\"16\" alt=\"Share\"\/><\/a><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-111","post","type-post","status-publish","format-standard","hentry","category-archive"],"_links":{"self":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":0,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/posts\/111\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/media?parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/categories?post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.calvertgames.com\/cgblog\/wp-json\/wp\/v2\/tags?post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}